• Saturday, 22 June 2024
How to start selling on Ndiema.market (Complete guide)

How to start selling on Ndiema.market (Complete guide)

Start Making Money today by selling your products or services on Ndiema.market. Selling on Ndiema.market is the act of putting up a product for sale using Ndiema.market online ecommerce website as the selling point for customers to buy from you, and advertising the product digitally on Facebook, Instagram, and blogging or any other advertising media. Ndiema.market is Kenya’s largest online mall that started in November 2022, purchasing and distributing products, and today it is one of the most significant engines of commerce and trade in Africa.

Retailing products on its platform now span different categories like Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care, and more for the customer’s convenience and satisfaction. Ndiema.market owns one of the largest websites in Kenya, with more than two million followers on social media.

You could join thousands of merchants and start selling to over 20 million buyers on Ndiema.market across every county in Kenya. That is an exciting possibility if you learn how to start selling on Ndiema.market today. In this post, we will discuss what you can sell, where to source your products, documents you need to start, and steps to open an account. Others include listing your products, handling your first order and shipping methods, guaranteed order fulfillment method, payment, charges, and difficulties of making money on Ndiema.market. So, let us start right away.

Documentation to Start Selling on Ndiema.market

It is easy to sign up to sell on Ndiema.market but, keep the following documents ready before you start the sign-up process. They are:

  • A unique store name and store description
  • Contact and personal details
  • An ID issued by the Government, like a Voter card. International passport.
  • Account information for receiving payment


List of Categories of Products You Can Sell on Ndiema.market

Look for a product with massive demand and low competition that you can sell. Sell goods like TV, Toys,  Phone accessories, Clothing, Beauty products, and home décor. The most popular categories include electronics, fashion products, and mother and kids’ products.

Your account could be banned or suspended from Ndiema.market if you list any of the products below. The prohibited products include:

  • All types of Weapons
  • Hazardous chemicals and poisonous materials
  • Indecent images
  • Classified Gaming and Gambling products


How to start selling on Ndiema.market

Follow these steps to start selling on Ndiema.market:

1. Register

Visit ( Ndiema.market Seller HQ) to register your shop.

2. Provide accurate information

Fill out the signup form with a correct Email address, phone number, and bank details so that you will receive payment when customers buy from you.

3. Submit form

Next, submit the form to create your SellerHQ account. Ndiema.market will verify the information you provided, and once they check your details, they will create your account, and you will receive access to the market management portal called SellerHQ. (SellerHQ is your control panel or Seller Dashboard from where you upload your products, monitor your sales, control your finances, and manage your inventory).

4. Wait for Ndiema.market

Ndiema.market will then assign a devoted support officer to your store and create a SellerHQ account for you.

5. Sign in and upload product image

So, sign into the SellerHQ portal to upload at least five images of your products for sale. To do that, add pictures of products that are a minimum of 500 pixels by 500 pixels, and write a brief description of your product, state the quantity and price.

6. Make your listing attractive

Create high-resolution pictures, accurate and attractive description, and vital information for each product. Make the data convincing to prospective customers so that they will patronize you.

7. Your product becomes visible to buyers

At this point, your products will become visible on Ndiema.market database for its customers and followers to start buying nationwide.

8. Get notified when orders come in

Ndiema.market will receive orders for your product on your behalf and notify you by SMS, SellerHQ, and Email.

9. Ship product

Then you can pack your products properly and ship them yourself or use a preferred courier, a logistic partner like NdiemaExpress, who will deliver your goods to the buyer, and Ndiema.market pays the money less commission to you.

10. Confirm your logistic partner

Confirm that your preferred logistics partner makes deliveries on time so that you will enjoy good ratings and attract customers to your business.

11. Keep learning and growing


Taking care of your first Order

Taking care of your first order is a big step when you start selling on Ndiema.market

When you have an order on Ndiema.market, the operators of Ndiema.market will check the buyer’s information and send them to your dashboard, and you must accept or reject the order fulfillment in 24 hours.

Once you accept the order, print the order summary and invoice by clicking on orders on your dashboard. Finally, pack the order neatly and ship it to the buyer via your chosen courier. Remember, the packaging is part of getting repeat purchases from the same customer, so do it properly.


Where to Source Goods

 It is your responsibility as a seller or merchant to source and sell only genuine products. You could sell your brand if you have one or look at the catalog of goods on sale on Ndiema.market and procure goods that are on hot demand from manufacturers in Kenya, China, or anywhere.
Get more information about wholesale and dropship platforms like Chinabrands, or importing goods from brands like Alibaba or AliExpress, and more.


Available Shipping Methods

Available shipping methods on Ndiema.market include Self-fulfillment, Fulfillment byNdiemaExpress, DHL logistics, QUO, EMS, and Courier-Plus. These are the companies that provide shipping services at an exclusive rate for Ndiema.market nationally.

You can provide Self-fulfillment by providing free shipping that delivers at buyer’s doorsteps within your area, and the action may boost sales by up to 30%.

For NdiemaXpress, you must take your order to a drop-off spot. The customer pays shipping costs. But you must ship the order in 3 days after the buyer places it. You can confirm NdiemaXpress fees by checking the delivery settings on your dashboard.


Guaranteed Order Fulfillment

Recently Ndiema.market has made order fulfillment very easy and inexpensive by creating one of the most Innovative fulfillment networks in Kenya, called Fulfillment by NdiemaXpress(NX). All the customers using the NX facility, share the expenses. With NX, a seller will receive payment for an order in 3 working days after successful delivery.

NX Enlisting Method:

  • You list products on SellerHQ
  • Next, you deliver the product to Ndiema’s Fulfillment Centre
  • Customers order your products
  • Ndiema.market selects and packs your product
  • Also, Ndiema.market ships your products
  • Ndiema.market provides support and manages Return Logistics


Another vital tool when you start selling on Ndiema.market you must learn about is payment. When the delivery of a product is successful, it is tagged ‘delivery confirmed.’ But if you operate a return policy, which is usually between 1 to 7 days, depending on the settings on your dashboard, the money will be put in an escrow account until it lapses.

You get paid into your NdiemaPay registered account after Ndiema.market collects commission between 1 to 3  business days. (2 business days if you use Fulfillment by NdiemaXpress) and four business days if you use another means of self-fulfillment)


Seller Fees to Ndiema.market

Ndiema.market does not charge the seller any fees.


Commission Charges

Ndiema.market charges commission of 5%  on any items you sell through it's website. 


Category of sellers on Ndiema.market

Two classes of sellers exist on Ndiema.market, such as Premium seller and Classic seller.

  • Premium sellers operate large stores and make sales of around five million shillings monthly with a quality rating of 90% at the least, and the commission amount for premium sellers are between 8% to 10%.
  • Classic sellers manage small stores and sales under five million shillings. The commission amount is between 3% to 5%.

Shipping Fees

Ndiema.market launched Self-fulfillment and began to charge sellers shipping fees for all orders shipped by  Ndiema-Express. From the SellerHQ, a seller can review their shipping charges and Locations.



Difficulties of Making Money on Ndiema.market

  • Image description and product title: Other sellers can steal your title or images. To stop that from happening, put a watermark on them before you upload them on Ndiema.market.
  • Competition: This can hinder your chances of making money on the platform. Others can sell any product you sell at a cheaper rate. This action creates prize competition, and it becomes a buyer’s market. Ndiema.market is also your competitor as it will sell any fast-moving product since it buys and sells on that platform too.
  • Suspension and deletion of the store: Your account is not immune to being suspended on Ndiema.market or other online sales platforms. Ndiema.market can suspend your account if you delay in the payment of a commission andif you cancel orders They can delete your account if you sell fake products or dupe customers.



This post explained how to start selling on Ndiema.market. You can begin by registering for an online store on Ndiema.market, and once they approve your application, you will gain access to the Sellers HQ and upload images of your products. Ndiema.market is trusted nationally, so start your business, ride on their popularity, and start making money today.

Use the information to start selling on Ndiema.market and share your experience on our comment section.


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