
KQ, Safaricom join forces to enhance digital solutions
- Published By Jane Njeri For The Statesman Digital
- 6 months ago
National carrier Kenya Airways (KQ) and Safaricom have partnered to bolster innovation in digital solutions to boost operational efficiency, cybersecurity, and customer experience.
The partnership will focus on an array of areas, including enhancing connectivity across Kenya Airways’ pan-African network through fixed connectivity solutions and in-flight Wi-Fi, as well as bolstering cybersecurity measures and loyalty programs.
Data analytics will play a crucial role in supporting Kenya Airways’ operational needs, ensuring the implementation of reliable and transformative digital solutions that enhance customer experiences.
Through this, the companies seek to develop the implementation of Internet of Things (IoT) solutions. These solutions will be applied to various areas such as warehousing, baggage tracking, aircraft materials, and cargo.
The aim is to improve tracking, location, reconciliation, and stock-taking processes, thereby optimizing operational efficiency.
KQ’s Chief Information and Data Officer Fredrick Kitunga asserted that the partnership is a testament to the companies shared objectives of scaling up customer experience.
“Our partnership seeks to greatly enhance customer satisfaction and position Kenya Airways as a leader in offering modern, connected travel experiences. One such area that we hope to have in place by 2025 is the implementation of in-flight Wi-Fi in our aircraft that will revolutionize the travel experience for our customers and provide them with the ability to stay connected with their loved ones and work while on board,” he said.
Through the partnership, Kenya Airways and Safaricom aim to raise the bar in customer experience, operational efficiency, and technological innovation.
Share on
SHARE YOUR COMMENT
MORE STORIES FOR YOU
Trending Stories
DJ Mo’s former illicit lo...
- Published By Jane
- January 15, 2024
Mapenzi! Zari and Tanasha...
- Published By Jane
- October 24, 2023
Zuchu Speaks on Diamond P...
- Published By Jane
- October 12, 2023
Hio Ni Upumbavu Wasituche...
- Published By Jane
- November 8, 2023
RECOMMENDED FOR YOU
Men Should Ejaculate at L...
- Published By The
- January 31, 2025
The White Lotus to Zero D...
- Published By The
- January 31, 2025
7 types of kisses you pro...
- Published By The
- January 31, 2025
Fashion: 4 types of under...
- Published By The
- January 31, 2025
Latest Stories
BAT Kenya posts Sh25.7 bi...
- Published By The
- February 24, 2025
Campbell Scott: Missing B...
- Published By The
- February 24, 2025
Killing Me Softly singer...
- Published By The
- February 24, 2025
Jacob Ghost Mulee's Son M...
- Published By The
- February 24, 2025