• Wednesday, 25 December 2024
EABL to issue 100% refund to all ticket holders for the second day of WalkerTown Festival

EABL to issue 100% refund to all ticket holders for the second day of WalkerTown Festival

The East African Breweries Limited (EABL) has announced a full refund to all ticket holders for the second day of the WalkerTown festival held on Sunday in Kasarani, Nairobi.

In a statement on Monday, EABL apologised for the mishaps experienced during the festival as concert-goers were forced to brave heavy rains which delayed the much-anticipated performances from the day's headliners.

"This resulted in the delayed performance by Miss Lauryn Hill and, regrettably, the cancellation of our brand partner Nyashinski’s performance, which deeply impacted the overall festival experience," said EABL.

EABL, therefore, noted that it will issue a one hundred percent refund to all Day Two ticket holders within the next two weeks. 

"This is a reflection of our commitment to fairness and respect for the trust you placed in us," EABL added.

The brewer further apologised to all affected fans, artists and partners, affirming that they will provide a quality concert experience in future events.

As of Monday morning, dejected attendees had taken to social media to lament the show's underwhelming experience as others demanded a refund. 

Some said that Hill graced the stage at 3 am with poor sound quality and was forced to struggle through her performance.

"She was the only one who performed. Can’t really blame Nyashinski—the sound quality and timing were off, making it impossible to deliver a great show. The organizers of Walker Town should refund everyone who bought Sunday's ticket," said one user on X.

 

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