KCB to address technical Kenya Commercial Bank (KCB) has announced plans to address technical challenges facing its mobile wallet service Vooma following complaints from customers.

In a response to a user complaint on LinkedIn, the financial institution said that the problem mainly affected Vooma buying goods and services.

The response comes on the back of complaints from customers who have been facing challenges while using the platform to pay for goods and services.

“We’ve investigated the issue and identified that there is indeed a technical challenge affecting the Vooma buy goods service. Our technical team is actively working on resolving this,” KCB said in response to a client query.

“Would you be willing to share your contact details via DM? This will help us keep you updated on the fix, provide alternative transaction methods in the interim and test the solution with you once implemented,” it went on to say.

Vooma is a mobile wallet service from KCB Bank that allows users to pay for goods and services, save money, and borrow loans.

The service, which is accessible on Safaricom, Airtel, and Telkom lines or also via an app, allows users to send money, borrow loans, buy airtime, and withdraw money.

“We apologize for any inconvenience caused and appreciate your patience as we work to resolve this.”